1. Who we are

One Plumbing & Maintenance is a plumbing and property maintenance company based in Stoke-on-Trent, Staffordshire. We provide emergency plumbing, heating, bathroom, leak detection and water mains services to residential customers across Stoke-on-Trent, Staffordshire and Cheshire.

Registered address: Winton House, Stoke-on-Trent, ST4 2RW, United Kingdom

Email: info@onepropertymaintenanceltd.co.uk

Phone: +44 7380 552663

Website: oneplumbingandmaintenance.co.uk

We are the data controller for personal information collected through this website. This means we are responsible for deciding how we hold and use personal information about you.

2. What information we collect

We may collect and process the following types of personal information:

Information you provide to us

• Your name
• Your email address
• Your phone number
• Your property address or postcode
• Details of the plumbing or maintenance issue you are enquiring about
• Any other information you choose to include in a contact form, email or telephone call

Information collected automatically

• Your IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search engine
• Device type and operating system

This information is collected through cookies and similar tracking technologies. Please see Section 8 (Cookies) below for further details.

3. How we use your information

We use your personal information for the following purposes:

• To respond to enquiries and provide quotations for our plumbing and maintenance services
• To arrange and carry out plumbing, heating or maintenance work at your property
• To process and confirm bookings and appointments
• To send you confirmation messages, updates or follow-up communications related to your booking
• To send you marketing communications about our services, where you have given us consent to do so
• To improve our website, services and customer experience
• To comply with our legal and regulatory obligations

4. Our legal basis for processing your data

Under the UK General Data Protection Regulation (UK GDPR), we must have a legal basis for processing your personal data. We rely on the following bases:

Contractual necessity

Where processing is necessary to carry out a contract with you, or to take steps at your request before entering into a contract — for example, when you ask us to carry out plumbing work at your property.

Legitimate interests

Where we have a legitimate business interest in processing your data, and that interest is not overridden by your rights — for example, responding to general enquiries, improving our services, and preventing fraud.

Consent

Where you have given us clear and specific consent to process your data for a particular purpose — for example, if you have opted in to receive marketing communications. You may withdraw your consent at any time by contacting us at info@onepropertymaintenanceltd.co.uk.

Legal obligation

Where we are required to process your data to comply with a legal obligation.

5. Sharing your information

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We may share your information with trusted third parties only where necessary, including:

• Our website hosting provider, who stores and serves our website on our behalf
• Email and communication platforms used to respond to your enquiries
• Analytics providers (such as Google Analytics) to help us understand how our website is used
• Professional advisors such as accountants or solicitors, where legally required
• Law enforcement or regulatory authorities, where we are required to do so by law

 

Any third parties we work with are required to handle your information securely and in accordance with UK data protection law.

6. How long we keep your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

• Enquiry and contact form data: retained for up to 2 years from the date of your enquiry
• Customer records (where work has been carried out): retained for up to 6 years in line with our legal and financial obligations
• Marketing preferences: retained until you withdraw your consent

After these periods, your information will be securely deleted or anonymised.